kbbet's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how kbbet collects, uses, and protects your data.
Introduction & Purpose of This Policy
kbbet believes that personal privacy is a fundamental right. By registering on our platform, logging in, or using any of our services, you are considered to have accepted the terms of this policy. We always place the highest priority on protecting your data, and all your information is kept secure through SSL encryption technology.
This policy may be updated from time to time. Any changes will be published on this page, and for significant changes we will try to notify you through the contact details you have provided. The latest version of this policy will always be available on our website.
What Information We Collect
When you create an account and use our services on kbbet, we may collect various types of information. This information can be broadly divided into three categories:
2.1 Information You Provide Directly
Identity Information
Full name, date of birth, national ID number or passport number. This information is required for account verification.
Contact Information
Email address, mobile number and postal address. These are used for account communication and transaction verification.
Financial Information
bKash, Nagad, Rocket, Upay or bank account details are collected to process deposits and withdrawals. Card or banking credentials are not stored on our servers.
Account Information
Username and password. Passwords are always stored in encrypted form and cannot be viewed by our staff.
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, version and operating system
- Page visit time, date and duration of visit
- Information collected through cookies and similar tracking technologies
- Gaming activity logs — bet amounts, wins and losses, session duration
- Referral source — how you arrived at our platform
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may verify information from trusted third parties. However, we never sell your personal information to third parties without your consent.
Purpose of Using Your Information
kbbet uses your information only for lawful and specific purposes. The main reasons we use your data are detailed below:
Providing and Operating Services
Your information is essential for creating and verifying accounts, the login process, and delivering gaming services without interruption. It is also used to process your financial transactions via bKash, Nagad, Rocket, Upay or bank transfer.
Security & Fraud Prevention
We use your information to keep your account and financial data secure, to detect and prevent suspicious activity, and to block unauthorized access.
Customer Support
Your information is needed to resolve your issues via 24/7 live chat or email ([email protected]) and to communicate with you effectively.
Responsible Gaming
We may analyze your gaming history to monitor gaming activity, identify problematic behavior, and provide assistance when needed.
Service Improvement
We analyze usage statistics to further improve platform performance, game content, and the user experience.
Legal Compliance
We retain necessary information to comply with applicable laws and regulations, respond to requests from regulatory bodies, and resolve legal disputes.
Cookies & Tracking Technologies
The kbbet website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential Cookies: Without these the website will not function properly. They are required for login sessions and security features.
- Functionality Cookies: These are used to remember your preferred language, layout, and other settings.
- Analytics Cookies: Used to analyze website traffic and usage patterns, which helps us improve our services.
- Performance Cookies: Used to identify page loading speed and technical errors.
You can control or disable most cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Sharing & Disclosure of Information
5.1 Service Providers
Necessary information may be shared with trusted third parties who operate services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay), IT service providers, and identity verification services. These parties may only use the information in accordance with our instructions, and we have confidentiality agreements in place with them.
5.2 Legal Obligations
We may be legally required to disclose information to authorities where necessary to comply with a court order, government investigation, or applicable law.
5.3 With Your Consent
Beyond the above, we will not disclose your personal information to any third party without your explicit consent.
Data Security Measures
kbbet has implemented industry-standard technical and organizational measures to protect your information. The key elements of our security framework are as follows:
SSL Encryption
All data transmissions are secured by 256-bit SSL encryption, which prevents third parties from intercepting data.
Firewall & Intrusion Prevention
Advanced firewalls and intrusion detection systems protect our servers from unauthorized access.
Access Control
Only authorized staff can access your information for specific purposes. All access is logged.
Regular Backups
Your data is stored in secure, encrypted backups so it is not lost in the event of a technical issue.
Security Testing
Through regular security audits and risk assessments, we identify and address potential vulnerabilities.
Staff Training
All our staff receive regular training on best practices for data protection.
While we strive to ensure the highest level of security, no system is completely secure. You also have a responsibility to keep your password strong and your account details confidential.
Data Retention Period
kbbet retains your personal information only for as long as it is necessary or legally required. The retention period is determined based on the following factors:
- All account and transaction information is retained while your account remains active.
- Financial transaction records may be retained for a specified period after account closure in accordance with applicable law.
- Some information may be kept for a longer period for fraud prevention and legal protection purposes.
- If you request deletion of your account, the necessary information will be deleted or anonymized, subject to legal obligations.
- Information collected for marketing communications will no longer be used immediately after you withdraw your consent.
Your Data Rights
kbbet respects your rights over your personal information. You may exercise the following rights:
Right to Access
You have the right to know what information we hold about you, how we are using it, and who we are sharing it with.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction or update.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal information, subject to legal obligations.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
Right to Data Portability
The right to receive information provided with your consent or processed on a contractual basis in a structured, commonly usable format.
Right to Withdraw Consent
For any information processed on the basis of consent, you may withdraw your consent at any time.
To exercise these rights, email us at [email protected]. We will try to respond to your request as quickly as possible after verifying your identity.
Protection of Minors' Information
If we become aware that a minor has created an account, we will immediately close that account and delete all associated personal information. If you believe a minor has registered on our platform, please contact us at [email protected].
International Data Transfers
For the purposes of operating our services, your information may be processed or stored on servers located outside Bangladesh. Wherever your information is held, we ensure it will be protected in accordance with the terms of this privacy policy.
For international transfers, we ensure that the recipient country or organization has adequate data protection measures in place, or that applicable legal safeguards are being followed.
Third-Party Services & Links
Our platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others. These third-party providers have their own privacy policies and may independently collect and process certain information.
kbbet is not responsible for the privacy practices of third parties. We recommend that you read the privacy policies of the relevant service providers.
Policy Changes & Updates
kbbet may update this privacy policy from time to time to keep pace with changes to its services, technology, or legal requirements. All changes will be published on this page.
For significant changes, we will try to notify you via your registered email address or through the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.
We recommend that you review this page regularly so you are always informed of the latest privacy policy.
Privacy Contact
For any questions or concerns about this policy or your personal information, please contact us. Our support team is available 24/7 to assist you.